whenever you buy something online it is a risk. I love my silver Samson chain, but after seral months of owing, mine broke. Very much to my pleasant surprise, I sent S-Force a copy of my purchase, and a picture of my broken chain. They immediately responded, and sent a replacement, no charge. I am so impressed with the character and integrity of this company, and it's people. I will be ordering a Titan chain and bracelet from them.